FREQUENTLY ASKED QUESTIONS
Q: WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES AT BRIGGATE BOUTIQUE?
A: Check-in times are from 3pm on the day of your arrival, Check-out is before 11am on your departure date. A 12pm
check-out can be arranged subject to availability and is an additional £20.00 fee payable on arrival – please contact us
before your arrival if you require this.
Q: IS THERE PARKING AT BRIGGATE BOUTIQUE?
A: Briggate Boutique have an exclusive 30% discount agreement with our nearest car park Q Park on Sovereign Square, if
you park here please collect a discount voucher from the reception area.
Q: DO YOU HAVE WI-FI AT THE APARTMENTS?
A: Complimentary Wi-Fi is available in all rooms.
Q: CAN I BRING ADDITIONAL GUESTS INTO MY APARTMENT?
A: Non-residents will not be allowed access to the rooms and we operate a strict no party policy. Any visitors staying in
the rooms NOT specified on the booking, or, over the maximum number of guests allowed will be asked to leave and an
additional fee of £100 will be charged. Our two bedroom rooms have a maximum of 4 guests and the one bedroom rooms
a maximum of 2 guests.
Q: IS THERE DISABLED ACCESS?
A: Briggate Boutique is located over several floors and as we do not have a lift we have limited disabled access.
Q: DO YOU TAKE A DEPOSIT AND ID?
A: £50 pre-authorised card deposit is taken on arrival to cover any incidentals, accidental damages, additional charges or
items that may go missing during your stay.
Photographic ID from all guests in your party (either UK Driving License or valid Passport) is also required for our
records only. Your pre-authorised deposit is held and returned to your card by Worldpay and takes 3-5 days, however,
this can take up to 10 working days from your departure date.
Q: IF ANYTHING IS DAMAGED DURING MY STAY WHAT HAPPENS?
A: The full cost of the damaged item will be charged to the security deposit plus a 20% replacement fee. If the specific
item cannot be replaced then a suitable replacement alternative will be purchased and charged to the deposit.
Q: WHAT HAPPENS IF I CANCEL MY BOOKING?
A: For Standard rate bookings made through our website, you can cancel free of charge up to 7 days before your arrival day,
after that the cancellation fee is 100% of the amount.
For Non-refundable bookings, the full payment is required in advance and if cancelled at any point is not eligible to be
We realise sometimes circumstances can change and if you have booked DIRECTLY with us and have an alternative date
you would like to swap your stay to we will endeavour to fulfil your request.
This is NOT available through third party booking agencies such as Booking.com
Booking alteration is subject to availability, a £20.00 administration charge and the date must be re-assigned within 3
month of your original booking date. A booking may only be amended once per guest otherwise all other cancellation
Q: IS SMOKING OR VAPING ALLOWED IN BRIGGATE BOUTIQUE?
A: Smoking or vaping is not permitted in any apartment. If we find evidence of smoking or vaping within any apartment
(this includes the smell of smoke or vape on any furnishings or decor) a fumigation fee of £150.00 will be deducted
directly from your deposit. Smoking or vaping is allowed on the balcony only or outside of the property. Please be
advised E-cigarette smoke (vape) will set off the alarms within the building, if we are called to turn the alarm off or reset
the full system there is a £50.00 charge.
Q: WHAT HAPPENS IF I LOSE MY KEY?
A: Guests will be provided with a key and key box code for their room booked at Briggate Boutique.
It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your
stay. If you lose your keys or do not return keys on departure an additional charge of £50.00 will be made for
replacement keys and a new apartment lock. If we are required to provide access due to forgotten keys or codes out of
these hours an additional fee of £50.00 will be charged (this will be taken from your deposit immediately). We encourage
all guests to leave their apartment keys in the secure key boxes if they are leaving the hotel.
Q: IS THERE A LOCAL SHOP NEARBY?
A: There is a Sainsbury less than 5 minutes walk away on Boar Lane. Walk up the road towards McDonalds and turn left.
Q: HOW OFTEN ARE THE ROOMS CLEANED?
A: Your room is cleaned daily unless stated otherwise. Housekeeping includes linen/towel change and general cleaning
of the apartment.
Q: WHAT HAPPENS IF ANOTHER ROOM IS MAKING TOO MUCH NOISE?
A: Guests are required to behave in a responsible manner, respect the rooms and their fellow guests and keep noise to a
minimum between the hours of 10pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests,
use of threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not
permitted to use the rooms for any illegal or immoral purposes. An additional charge of £100.00 will be made if the
Management team is called out in response to a sound or nuisance complaint. If you have any problems please contact
the reception WhatsApp or emergency contact number immediately. If we are not notified of a noise complaint at the
time of occurrence or given a chance to rectify the situation, we will not compensate for the disturbance.
Q: AM I ALLOWED PETS?
A: Pets are not allowed in any apartment by guests or their visitors at BRIGGATE BOUTIQUE. Please do ask if you need
any advice on other pet-friendly accommodation in Leeds.
Q: AM I ALLOWED CHILDREN?
A: Briggate Boutique rooms are not child-friendly due to design and location. All guests must be over 18.
Q: CAN I ORDER ALCOHOL TO THE ROOM?
A: Room service is provided to all rooms from the Viaduct Showbar below us. Room service can be ordered via the QR
codes in each room. Guests that order will be asked to provide ID under ‘Challenge 25’ scheme.